FREQUENTLY ASKED QUESTIONS

Detailed measurement as the follows together with your requirements will be taken during fitting for customization.

1.Full Bust ___ inches

2.Waist ___ inches

3.Hips ___ inches

4.Shoulder to Shoulder ___ inches

5.Waist to floor (Waist to Feet) ___ inches

6.Hollow to waist(Front Length Shoulder to Waist) ___ inches

7.Hollow to floor(Shoulder to Feet without in shoes) ___ inches

8.Height: ___ inches

9.The height of your high heel shoes: ___ inches

With Covid-19 slowing things down we urge all clients to consider ordering a bit sooner than the norm. Rush orders are still available but we would of course prefer not to have you or us in that stressful situation. With that in mind, please see the following estimated production times below along with incentives & fees for each.

STANDARD ORDER

Approximately 5 months (varies with design)

RUSH ORDER

Approx. 4 Months - 10% rush fee

Approx. 3 Month - 15% rush fee

Things like heavily beaded items, intricate & highly embellished designs, the season, as well as major changes to one of our designs can sometimes potentially add to these estimated production times.

We request the standard 50% of the total costs for your gown. The balance is due (once your garment is complete) prior to shipping.

These are the ways you can pay us during Checkout:

Credit/Debit Cards

Cash

The Seller offers FREE Standard shipping within Australia. Express shipping can be requested by the Buyer and paid for at the Buyer's expense.

Refunds, exchanges or replacements are not offered for "customize" or "made to order" goods

Returns

• INSTOCK - Returns allowed –15% Restocking Fee may be applied.

  • Item must be in same condition as sent and not worn.

  • Authorization Required.

  • All claims must be made within 24 hours of receipt.

• MADE TO ORDER - No refunds on custom made to order items.

  • If there is an error on our part the Seller will correct the issue.

  • Authorization Required.

  • All claims must be made within 24 hours of receipt.

Refunds, exchanges or replacements will only be offered after consultation and approved by Seller and under the following circumstances:

1. If the goods become unavailable and the order cannot be fulfilled within a reasonable time-frame.

2. If the goods received by the Buyer are damaged or defective due to production.

3. If the goods do not comply with the specifications on the Buyer's order.